Observability In Retail Digital Transformation – A Complete Guide

Digital transformation is good, but it has challenges that can become persistent blockers to its potential. A good example is the inefficiency of traditional monitoring tools in examining data flow in the systems involved in running a business.   

As a way of conquering emerging problems, business managers and owners in the retail industry have had to employ new approaches, such as observability, to help in data management. 

But What Is Observability 

Observability refers to the ability of an observer to see what is going on in a system. It can be as simple as seeing information about the status of a software or hardware component or as sophisticated as monitoring the data flow through a system. 

Traditionally, businesses have depended on trial and error, which is time-consuming at best and creates the potential for errors. By incorporating observability tools in business systems, business owners and managers can eliminate the need for trial and error to address specific issues, which is a game changer. 

What Is the Role of Observability in Retail Digital Transformation? 

Real-Time Monitoring 

Having real-time insight into how a system works is a dream come true for app developers and business people such as retailers. Traditionally business people have had to contend with a general overview of a system’s performance because it is the best that existing tools could offer. 

Real-time monitoring changes all that. The user is aware of changes and issues as they occur, which helps them respond promptly to issues that would otherwise take hours to identify.

Improved Troubleshooting 

Real-time monitoring equals improved and speedy troubleshooting. Observability metrics allow users to see beyond performance metrics to identify the root cause of issues that can be addressed immediately. 

This allows for a more efficient troubleshooting process and reduces the time it takes to find solutions, ultimately meaning better customer service and increased profits. Observability tools achieve this by pinpointing root causes, eliminating the need to search through log files, or manually running complex troubleshooting queries.

Enhanced Data Security 

According to industry experts, 93 % of successful cyber-attacks occur in a minute. Unfortunately, it can take weeks for a business owner or manager to know that an attack has happened. A lot can happen in an hour of an outsider accessing your system. Now think about what can happen if they have days or weeks of access. 

Besides losing revenue, you will also be at risk of facing lawsuits from your customers for exposing their sensitive data. Observability tools allow users a real-time view of all processes. 

This means that it is possible to detect suspicious activity as it happens and take steps to protect their data from potential breaches.

Improved Customer Experience 

An organization’s approach to customer experiences speaks volumes about its probability of success. No system can guarantee 100% disruption-tight processes since factors beyond your control cause some disruptions. But, prompt communication with your customers when you experience issues shows that you are concerned about them, which can help put you in the good books of your customers. 

Customers understand that problems can arise, so giving them timely information about problems can help improve their experiences. 

Choosing an Observability Platform 

You already know the capabilities of observability tools, so the next step should be identifying the tools that will help you best achieve it. First, look at the features and capabilities. 

For example, it should provide complete visibility into the health and performance of each layer of your environment, root-cause analysis, and aggregate data into logs, metrics, and traces, among other capabilities. 

If you want to achieve a fully transparent observability platform, you could try out SolarWinds Hybrid Cloud Observability. This tool helps businesses achieve the highest level of transparency using the best of both ITSM and observability. 


Observability is an excellent approach to implement in retail digital transformation. However, the platform of choice will determine the level of transparency you can achieve through adaptability, so you may want to research or consult an expert before making a big decision. 

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