4 Tips to Increase Employee Retention
Whether spring or fall, summer or winter, there is always the chance an employee may be
Customers Come First… Right?
When you opened your store, did you do so because you love people? Retail is a business
3 Tips for Flawless Facebook Customer Service
Picture this: an eager customer walks in to shop at their favorite independent retailer in town,
Making Your Store Memorable
With customers torn in a million directions these days, it's hard to truly "stand out" among
Finding a Balance Between Speed and Service
As an independent retailer, customer service isn’t just important; it’s a matter of life and death
5 Tips for Supporting Male Customers
Whether you are a guy or a gal, I think we can all agree
Dealing With & Listening To Upset Customers
It's not always easy to bite our tongues
5 Skills Every Team Member Must Have… Especially New Ones
Have you ever had to hire new staff around the holidays and found it difficult to
How a Happy Seasonal Staff is Good for Business Year Round
The holiday season is here. Often there’s not much separating happiness from stressfulness. For shoppers in
Increase Employee Productivity This Holiday Season
Many independent retailers are use to being in their stores all day, everyday ALONE. Yet as
