How Millennials are Shaping the Future of Customer Service
Statistics indicate that millennials are willing to pay 21% more to conduct business with companies who
Are You Ready for the Influx of Traffic Over the Busy Holiday Season?
By: Jay Reeder, Founder and CEO at VoiceNation It’s officially the holiday season and small business owners
4 Ways Tech Is Improving the Customer Service Experience
Traditionally, if business owners wanted to keep a customer happy, they had to offer a great
3 Strategies to Empower Employees and Elevate the Customer Experience
Employees want to feel a sense of purpose — a feeling that they can and do
The Psychology Behind Retail Product Placement
When you consider the placement of retail products, you need to consider the art undertaken by
How To Make Shipping Work For Your Customer and Your Business
I’m sure the majority of retailers never expected that the process surrounding shipping goods would be
How to Get Actionable Feedback and Find Out What Clients Really Think
Everyone knows that clients can offer priceless insight into your business. Your clients have a fresh perspective.
3 Tips for Nailing Returns
For online retailers, returns can be a massive pain-point. From lost revenue, wasted postage, and unsellable
Giving Customers Choice: The Power of Personalized Delivery in the Age of Amazon
The past five years have paved the way for a new age of retail — where
Strategies to Reduce Company Costs & Employee Retail Theft
While your firm can go to great lengths to find cheap inventory and minimize labor costs,
