How to Get Actionable Feedback and Find Out What Clients Really Think
Everyone knows that clients can offer priceless insight into your business. Your clients have a fresh perspective.
3 Tips for Nailing Returns
For online retailers, returns can be a massive pain-point. From lost revenue, wasted postage, and unsellable
Giving Customers Choice: The Power of Personalized Delivery in the Age of Amazon
The past five years have paved the way for a new age of retail — where
Strategies to Reduce Company Costs & Employee Retail Theft
While your firm can go to great lengths to find cheap inventory and minimize labor costs,
Why Sephora’s Recent Training Misstep is a Great Lesson in Learning Retention
Sephora’s recent training issues related to diversity and inclusion are a big reminder not just of
American Shoppers LOVE to Moan about Bad Customer Service
Brightpearl study spotlights star ratings and consumer reviews of online shopping experiences are key to purchase
3 Ways Retailers Can Strengthen Employee Retention and Engagement
Employees are an investment to any business – yet too often, busy retailers overlook the value
Convenience: The Next Competitive Differentiator
Contributed by Shep Hyken, Author of The Convenience Revolution. If I asked you what you think
How One Technology Is Leveling the Playing Field Between Online & Physical Stores
Contributed By Nicole Leinbach Reyhle Engaging customers is a key dynamic to consider in our always evolving
3 Ways to Empower Your Mobile Customer Service Team
For more and more retailers, deploying remote representatives through mobile devices connected to the cloud is
