Tricks To Create an Effective Retail Staff Schedule
Running a retail store can prove to be challenging as you must provide the best possible customer service, reduce employee turnover rate, manage inventory, stay ahead of the competition, and more. Staff scheduling is the last thing on your mind. A well-planned schedule is essential for the efficient operation of the business. Therefore, you should make it your top priority. Optimizing the scheduling process can help increase margins given that labor is among a retailer’s largest operating expenditures.
Effective retail scheduling isn’t easy, but it’s not impossible. If you want to excel, you need to focus on what’s important. There are many things screaming for your attention, so it’s easy to get carried away. The following tips will help you save time and free yourself from stress.
Plan Shifts Based on Peak Sales Periods
Some employees don’t show up for work. Others are quitting. On top of that, you have to plan next month’s shifts. It doesn’t matter if you’re using a spreadsheet or an app, shift planning involves matching employees with shifts in a way that’s equitable for everyone involved. Take the time to evaluate the sales periods of your retail store. You’ll no doubt discover peaks of activity. Any business has at least one period of the year when demand ramps up considerably. The wrong shift patterns, rotas, and rosters can turn out to be unprofitable and lead to changes in employee relationships.
Data can help with seasonality changes. More precisely, use the information uncovered to ensure the right number of employees for the customers that walk into the store. Besides daily data, you should look at patterns of activity for weeks, months, and even years. Your business will have more needs during a peak season. Leverage past experience to make projections about your staffing needs to be prepared. Personnel, in particular, supervisory-level employees, should be moved to different shifts to oversee and support temporary workers.
Adhere To Scheduling Laws
Many organizations have started to implement a fair rota system, which aims to be inclusive, accommodating, non-preferential, and, most importantly balanced. A growing number of countries around the world are passing predictive scheduling laws. For the time being, predictive scheduling doesn’t apply in Great Britain. This means that you can change shifts as little as 12 hours in advance. Just because you can do something doesn’t mean you should. Fairness contributes to employees feeling safe and engaged in the way they work.
Employees have the right to a rest period of 11 uninterrupted hours between working days. Additionally, they can’t work more than 48 hours a week. Give your employees enough breaks to make sure their health and safety aren’t at risk. There are many rules, laws, and regulations regarding the workplace. You might not be familiar with all of them. So, do your homework. While many directives don’t refer to staff scheduling per se, they can directly impact it. Your local book shop has enough titles on this subject. Of course, if you want to learn more about employment law, there are some online resources to check out.
Ensure A Healthy Workplace Is Maintained When Scheduling Overtime
When operations are staffed properly, staff members have a maximum of 2 hours of overtime a week. Overtime is a change for employees to make more money, but don’t forget that, if it’s recurring, it can create a negative work environment and people’s performance will suffer. As a leader, it’s your responsibility to minimise complaints. If you already have a timesheet system in place, you can track employee hours. You’ll know who has put in the extra hours. Online is a good timesheet system, so don’t think about going back to Excel. It eliminates paperwork and guesswork.
It’s best to communicate your expectations ahead of time. Simply put, have a conversation with the retail staff and share your preferred procedures for managing time off. Take into account employees’ requests for time off. You don’t want to create feelings of disrespect or suppression. Honouring these respects will show that you value personal lives outside of the workplace. If the absence rate is particularly high, you should employ a larger staff and build relief coverage into the schedule. The work environment should be safe, fulfilling, and rewarding.
Use Technology to Make Your Job Easier
Upgrading to an online timesheet won’t cost an arm and a leg. It gives you control over an apparently chaotic process and makes it easier to create an effective schedule for your team. You can track your profitability and manage contracts in real-time. An online timesheet is an adaptable web-based solution, so it will work for you regardless of what kind of business you run. In addition to what was mentioned before, useful features include time off booking, employee onboarding, and document signing. Make sure to treat all staff fairly.
Take Employees’ Input into Account
Why should employee preferences be important to you? Well, this information can help you create the best work environment. Find out your staff’s preferred days or shifts. Some people prefer night shifts while others prefer to work on weekends. It’s not always possible to accommodate people’s preferences, but show them that their opinions are valuable. In recent times, retail organisations have been struggling to attract and retain employees. This is because the wishes of younger generations don’t coincide with what retail businesses have to offer. If you want to win the war for talent, take employees’ input into consideration.
Here’s an idea: send out surveys multiple times throughout the year requesting feedback on company policies. Major decisions can be made about schedules. The point is that, if you want to gain people’s trust, you should act on feedback. It can do wonders for your organization. If you want staff members to complete the survey, let them know it’s coming. In other words, explain what you want to do with the information. Commit to acting on that feedback and bringing positive change to your store. Engaged workers are the most productive and loyal workers.