Can Retailers Benefit From Phone Marketing?
The new media and its forms of marketing have taken over the sales world so much that it seems that telemarketing has become non-existent. But that’s not entirely the case – telemarketing is still very much around. Although the new forms of marketing much overshadow it, nonetheless it’s still an effective marketing method that benefits both buyers and sellers. Here is what you should know about telephone marketing.
What is Telephone Marketing?
Telephone marketing, also known as telemarketing, is essentially a form of direct marketing in which businesses use telephone calls to sell a product, service, or to solicit customer data. Telephone marketing is also known as cold calling. Most businesses use telemarketing services regularly to reach a broad audience.
Many businesses use telemarketing to practice “push” sales techniques that tend to encourage people convincingly to buy their products and services. It also makes it easier for customers to contact businesses and companies in case of queries. Telephone marketing is an excellent and cost-effective way to sell most products. With telemarketing, you can reach the widest possible audience with less effort than would be necessary with other methods of advertising.
Advantages of Telephone Marketing
There are numerous benefits attached to using telephone marketing for your business. Here is a look at some of them.
1. More Interactive and Personal Sale Service
Telephone marketing is an effective way to communicate with your targeted audience over the phone to increase your sales. Unlike direct mail letters or email mails, telephone marketing establishes a close personal relationship between you and your customer. This kind of marketing helps businesses keep track of their customers, which is very important in today’s business.
Also, it allows businesses to reach more customers because they’re more likely to respond if they’re able to listen to a live person rather than an automated message. The interactive aspect of telemarketing helps inform your potential and existing customers of your products and services and also helps get them interested in them.
With the help of a qualified sales representative, you can also build a good relationship with your customers, and they will likely return again. Fortunately, service companies like Call Cowboy is an expert in this field, with their help you can establish a more professional presence with your business phone.
2. Telemarketing is a Unique Way of Promoting Your Products and Services
If you’re an entrepreneur, then it’s essential that you adopt the strategy of telephone marketing, among other marketing strategies. This method enables your business to reach more people and make them aware of your products and services for boosted sales. Telephone marketing can help you reach out to a greater number of customers without investing a fortune in advertising, which is often the case with other marketing methods.
Suppose you’re interested in using telephone marketing to increase the number of customers you can reach. In that case, you should implement a strategy geared towards getting your message across to dramatically increase your sales and client reach. Telephone marketing can help you reach out to more willing customers than other traditional advertising techniques, such as television and radio. Speaking to them personally via phone call is unique. You should definitively try out a predictive dialer to make your telemarketing campaigns more productive.
3. Generate Leads and Boost Revenue
The major advantage of telephone marketing is that it allows you to increase your sales and boost your profit margin. Whether you have an elaborate budget for your marketing campaigns or not, telephone marketing is a relatively affordable campaign that can garner you sales and profit within a short, evidential period.
Telemarketing procedures are relatively easy to follow through. For instance, you can include telephone calls with special offers that will encourage people to purchase a certain product at your company’s website or a special discount or offer. Or, you can create a telemarketing call center to answer inquiries and requests from your client and customers.
As you may know, there are several disadvantages to using traditional forms of advertising, so having an opportunity to reach more people through your telephone marketing program is very advantageous. When used properly, this form of direct marketing can increase your profits by as much as 25%. So, if you’re interested in increasing your sales and boosting your traffic, consider the advantages of telephone marketing.
4. Reduces Operational Costs
Telephone marketing is one of the most cost-effective marketing tools available. This kind of advertising is much more cost-effective than any other form of advertising because it can be run as a part of a larger campaign instead of being an independent effort. Telemarketing is a cheap form of advertising because it doesn’t cost much for a business to buy time from phone companies and conduct its own marketing campaigns. One of the major reasons telemarketing reduces operational costs is because it doesn’t require expensive advertising media. The cost of the advertisement will be greatly reduced since the business will only need to pay for the phone bill as pay-per-use.
Telephone marketing also increases the cost-efficiency of a business because it allows them to focus their advertising efforts on only those customers who will likely respond favorably to their advertisement. For example, suppose a business is looking for new customers. In that case, they will likely target a specific audience rather than everybody as a whole, as is the case with the regular media. Telemarketing also allows businesses to target only those customers who have been specifically looking for the service or product they provide.
This is especially important for small businesses, which need to advertise to a large portion of the population so they can effectively reach potential customers who they won’t even know exists. Telemarketing is also useful for companies with a limited budget because it’s cheaper and more effective than other advertising options.
5. A Top-Notch Way of Getting Feedback from Customers
Phone marketing is one of the most effective ways of getting feedback from customers. With this type of marketing, you can expect to receive a lot of feedback from your customers, and that feedback is going to come with a lot of customer service. Since people know that your business is available for phone calls, they can easily reach out to you if they have inquiries or complaints. Also, they might have a few things to chip in concerning your customer service as well as your products and services; your telephone call or message available will provide them easy accessibility to you.
You should let your customers know that are free to discuss whatever it is about your business with you or your telemarketers. You should always ask your customers what they like or dislike about your product or service. This will help you find out how to improve your services or your message. In fact, it’s a good idea to have customer service on call so that people can call up anytime they need your advice or help. A good relationship is important with every customer, so endeavor you keep it friendly to keep them coming back.
6. Provides Effective Marketing/Client Database
Telephone marketing offers an effective marketing database solution, and it can increase the number of leads obtained for a business. The market research of telephone marketing can provide useful information on the existing market trends, target customer profiles, demographics of the various populations, market size, and potential customers. Telephone marketing provides the right information for building up a successful and competitive marketing strategy.
It’s one of the most powerful and cost-effective techniques that help businesses market their products and services effectively. With this technique, businesses can easily make an impact on the mind of potential customers. Telemarketing services can generate more revenues for a business than most other marketing methods because it has the kind of relationship with the clients that other marketing campaigns can only dream of. With this marketing technique’s help, a business can effectively reach out to the targeted audience, generate leads, and increase sales.
7. Helps Track Performance and Result
Telephone marketing helps provide feedback and evidential performance that you can track according to the calls that were made as well as to whom. Telephone marketing helps you track results and performance by allowing you to keep track of who you call and how often you call them.
By tracking your contact, you can understand how well your campaign is perfecting, as well as what factors have an impact on your result. Without tracking your performance and result, you can’t know how effective your telemarketing campaign is. Also, you won’t know what you can do better concerning your marketing strategy or your products and services to generate more revenue.
8. Qualities of a Good Telemarketer
Your telemarketing campaign can never be effective and productive if you don’t have efficient telemarketers handling diverse telemarketing duties. As a phone marketer, there are some qualities and characters that you should possess. Some just have to be innate, while there are others you can learn and cultivate. Here are some qualities and characteristics of a good telemarketer.
9. Ability to Provide Value Convincingly
The first quality is being able to provide value to your client. You should be able to convince your customers to buy your products or services, and they will want to go on to recommend you to others. If you’re not able to do this, then probably telemarketing isn’t for you.
10. Ability to Learn, Unlearn and Relearn
Another quality of a telephone marketer is to be able and willing to learn more. You must be willing to learn new things about your industry so that you can make yourself better qualified to approach new and existing clients. Many people think that they can’t learn anything new because they’re already a good telephone salesperson; this is the failure mindset in telemarketing.
11. Ability to be Persistent
A good telephone marketer should be persistent but not annoyingly. You can’t change people overnight, even if it seems that you can change your skills quickly. This is important because people are more likely to hire you if you’re persistent and motivated.
12. Communication Skills
You need to be able to communicate well with both your new and existing clients in clear, convincing, and polite terms. You also need to be able to communicate effectively with your team.
13. Listening Ability
A lot of people have a problem with listening to others, and this problem affects the quality of their communication with their customers, clients, and even team. This, in turn, ends up affects the quality of their performance. A good telephone marketer needs to be able to listen to what the other person has to say and then understand what is going on in his mind. You need to be willing to listen to all your customers’ problems and complaints and be willing to work with them to provide value.
14. Positive Mindset
A telemarketer should always portray a positive mindset and exude pleasantness to be able to project that to the customers. This kind of motivation is what most customers need to trigger them to buy your products and service. A pleasant telemarketer vs. a grumpy one, most customers will choose the happy one to attend to them.
Tips for Successful Telemarketing
If you want to be successful with your telemarketing campaigns, there are some things that you should be aware of. Here are some of them.
Consistency is Key
Consistency is crucial in telemarketing; you can’t just start your campaign and stop it halfway while expecting to get a positive result.
Even if you only have one or two clients at a time, you should still push your campaigns until they start generating leads.
Be Open with Your Targeted Audience
Remember that the biggest factor that affects your chances of success is how much information you’re willing to share with your prospects. This means you have to be open and honest with them. If they don’t trust you, it won’t matter what you have to offer or how much experience you have because they will never purchase anything from you.
People buy from those they feel comfortable with. They may not have anything else to go by when making a decision, but your recommendation so, build their trust first. If you’re able to build trust with your customers, then you will easily succeed with telemarketing.
Confidence and Pleasantness
You should have the confidence that you will make sales and that it will pay off for you in the end. So, let your voice always convey the pleasantness and confidence that shows you believe in yourself, your products, and your clients. If you can do that, your customers will quickly find you to be trustworthy and approachable. You should always keep in mind that your voice is going to reflect whether you’re knowledgeable and trustworthy or not. Also, be prepared to answer all their questions without giving off the impression that you don’t want to listen.
Whether for small businesses or large firms, telemarketing still remains an effective strategy for pulling in sales, higher revenue and profit, build business-customer interaction, etc. To get the best out of telemarketing, it’s advisable that you couple it with other marketing methods. That way, you can be rest assured that you have several marketing campaigns servicing diverse targeted audiences.