What Is Your Company’s Customer Service Persona?
This year Amazon topped the 24/7 Wall St. Customer Service Hall of Fame for the sixth
How To Connect With Your Customers This Holiday Season
Contributed by Brooke Cade for Retail Minded. In the retail business, the holiday season is a busy
Riding the Mobile Wave: Leveraging Mobile to Engage Millennial Customers
Written by Dom Morea for Retail Minded. Millennials may represent the majority of consumers in the United States,
3 Strategies for Humanizing the Online Shopping Experience
Getting people today to interact with your brand is about more than just pushing advertising in
Consumer Attention Is Dwindling – How Retailers Can Fight Back
According to a recent study from Microsoft (Spring 2015), the average human attention span has dropped
Use Your Website to Boost Brick and Mortar Visits
Is your business' website doing more than giving customers your location, hours of operation and phone
How to Greet a Customer Without Saying “How Are You Today?”
Generations ago, greeting a customer with a friendly "How are you?" was welcomed warmly and returned
Tips to Keep Your Customers Happy While Waiting in Line
People don't mind waiting and find it tolerable if they can see what is taking so
Customer Service Ideas to Set You Apart
Today’s digital age has conditioned customers to expect nothing but the best. They seek attentiveness, instant
5 Senses and 5 Reasons You Need to Use Them in Your Store
The smell of coffee. The lingering scent of a candle. The bad perfume someone who just
