Eight Call Answering Mistakes You Have To Avoid
More than three quarters of customers prefer talking to a real person when contacting a business. And
8 Tips To Drive Repeat Business As A Retailer
With the retail eCommerce domain growing increasingly competitive, businesses have realized that the costs of acquiring
Five Important Goals A Retail Business Should Have
Your retail business goals are things you want to achieve when growing and establishing your business.
Three Ways Retailers Can Boost Their Rep During Returns Season
With the holidays now behind us, retailers have another huge challenge to navigate: Return season. Post-holiday
Four Reasons Artificial Intelligence is the Future of Call Centers
We often hear the phrase ‘artificial intelligence’ (AI) branded about, and for many people, it’s a
Cash Flow Tips to Help Every Retail Small Business Grow
From evolving consumer trends to labor shortages and seasonal fluctuations, retail companies face unique challenges regardless
Case Study: From Chat to Checkout at Walton Jewelers
This case study originally appeared in the Chat for Retailers ebook, as a free download on
3 Ways Retailers Can Strengthen Employee Retention and Engagement
Employees are an investment to any business – yet too often, busy retailers overlook the value
Convenience: The Next Competitive Differentiator
Contributed by Shep Hyken, Author of The Convenience Revolution. If I asked you what you think
Accessible Luxury: It’s Not an Oxymoron Anymore
The term “luxury” is still used to imply a certain level of scarcity. As a result,
