Four Reasons Artificial Intelligence is the Future of Call Centers
We often hear the phrase ‘artificial intelligence’ (AI) branded about, and for many people, it’s a
Cash Flow Tips to Help Every Retail Small Business Grow
From evolving consumer trends to labor shortages and seasonal fluctuations, retail companies face unique challenges regardless
Case Study: From Chat to Checkout at Walton Jewelers
This case study originally appeared in the Chat for Retailers ebook, as a free download on
3 Ways Retailers Can Strengthen Employee Retention and Engagement
Employees are an investment to any business – yet too often, busy retailers overlook the value
Convenience: The Next Competitive Differentiator
Contributed by Shep Hyken, Author of The Convenience Revolution. If I asked you what you think
Accessible Luxury: It’s Not an Oxymoron Anymore
The term “luxury” is still used to imply a certain level of scarcity. As a result,
New and Upcoming Tech for Tracking Customer Behavior
Technology has changed everything. It has affected the way we shop, how we book transport and
3 Ways to Empower Your Mobile Customer Service Team
For more and more retailers, deploying remote representatives through mobile devices connected to the cloud is
Learning from Some of the Biggest Business Fails of 2017
From devastating hurricanes wreaking havoc across the U.S., to the NFL and Charlottesville protests making headlines,
Four Major Tips For You Retail Business In The E-commerce Era
Many retailers reasonably believe that sooner or later, online shopping may provoke the end of traditional
